I am new to ZeeXchange; where do I start?
The first step is to sign up. Registration is free and easy! To register simply select a unique username along with a secure password and provide a working email address where you can receive a confirmation email. Once you receive the confirmation email and confirm your ZeeXchange account you can began to browse, shop, and sell.
How come I did not receive a confirmation e-mail after registering?
A confirmation message is sent via email shortly after you register. This is to ensure that your email address is valid. Click on the link in the email to confirm your account. Please note that emails may be identified as spam or filtered to a junk folder by your email provider. If you do not receive the confirmation email within 24 hours of your registration please contactCustomer Service.
What does it cost to register?
Registration on ZeeXchange is free! Click here to sign up!
Do I have to buy anything after I register?
No, you don't have to purchase anything after you register. Everybody is welcome to visit our site at any time. Our auctions run 7 days a week, 24 hours a day, 365 days a year. As a registered user, you may bid on or buy items at any time.
No. ZeeXchange will only allow you to register one account per user. In cases that you forget your username or password, please do not create a new account in an attempt to remedy the situation. Instead, click on the “I can’t access my account” link when trying to log in.
You will be asked to enter the email address associated with your account so that ZeeXchange can send you your current username and password right away.
What is your Privacy Policy?
Your privacy is critical to ZeeXchange. Please read our Privacy Policy to understand how we protect your personal information.
How does ZeeXchange use my information?
Your privacy is very important to us. ZeeXchange is fully committed to protecting your right to privacy within our online auction and marketplace community. ZeeXchange does not sell, rent, or otherwise release registered user information to third parties. Your information is not used for marketing purposes. We do not display your email address or any other personal information on our website, except in your account panel which is accessible only by you with your password.
You must log in before placing a bid. If you have not registered, please click here to sign up.
Once you find an item you are interested in bidding on, type in your bid amount in the box provided and click on the “bid” button. It’s as simple as that. You may bid in increments of $1. For example, if an auction item is at $100, you may place a bid of $101.
There are two reasons why a bid may be considered invalid:
1. You have entered an invalid value in the "bid" field. Make sure that your bid amount contains only numbers. Do not enter any dollar signs ($) or commas (,) etc. into the bid box field. Also, do not enter any cent increments. Only whole dollar amounts will be accepted.
2. You are not signed in as a user.
Once you have submitted your confirmed bid, it cannot be retracted except in the case of obvious typographical errors or an error on the item's listing. In this case, you must emailCustomer Service with all applicable information including your username, the type of error, and the item's listing number. A customer service representative will review your request and make a determination based on the information that you provide.
Auctions may run anywhere from 24 hours to 30 days. The seller determines the length of each auction.
How do I determine when an auction has closed?
When an auction has closed, a message indicating “This Auction is Sold” will be displayed on the auction panel and detailed page.
Once the auction closes, an email notification will be sent to the winning bidder. An email will also be sent to all non-winning bidders.
How can I tell if I am the winning bidder?
After the auction closes, the listing page will display a message whether you have won or not. We will also send you an automated email indicating the auction has closed and you are the winning bidder. You will be provided a link to enter the shopping cart and pay for your item.
Can I cancel a winning bid from my account if I change my mind about the item?
No. When bidding on a product, you agree to complete the transaction. Failure to do so can lead to bidding privileges suspension. We ask that you do not bid on items unless you are willing to pay. Auctions must be purchased within 48 hours or the next highest bidder will be offered the product.
Yes, ZeeXchange accepts all major credit/debit Visa, MasterCard, American Express, and Discover cards for payment. Please make sure the billing address on your account matches the billing address for the credit card or your payment will be denied. We also accept PayPal for your convenience.
Do you accept eChecks or allow Electronic Funds Transfers (EFT)?
Yes, we do. You must have a PayPal account to pay by eCheck or ETF. Please select the PayPal option during checkout.
Yes, we accept wire transfers only if the purchase total exceeds $10,000.00.
If are you interested in submitting payment via wire transfer please contact our Customer Service or call 1-877-489-4844 for further assistance and to receive an authorization number.
Buyers are not charged any transaction fees. Sellers are subject to a processing fee of 10% of the payment. Sellers are only charged when their product is sold.
What do I get charged as a seller?
If your item is sold, you are charged a sale fee of 10%. You are only charged if your item is sold. There are no other fees associated with a sale.
How do I get paid as a seller?
You are paid 14 days after your item is sold plus the number of return days you have listed. You are paid the sale amount minus the commission fee of 10% . This can be paid via three methods: Bank Deposit, PayPal or Wire Transfer. Wire Transfers are subject to a $25 fee.
How do I update my sale deposit method?
To update your sale deposit method, click on “Settings” and then “Payment Settings” on your account page. From there, click on “Seller Sales” to select your preferred method.
As our customer, we believe you should feel confident about your purchase. Member-sold items are backed by our ZX Protection. If you receive an item that is not as described, we will refund 100% of the purchase price plus any shipping costs you may have incurred.
· All returns must be made within 14 days from the date of receipt of package.
· We offer a 100% money-back guarantee if the item is not as described.
For items purchased from other sellers, please view their return policy on their product page. Also, a seller’s return or restocking fee will vary based on their individual
return policy. Please pay specific attention to their "Return Information" at the bottom of every product details page.
How do I return an item?
You must contact ZeeXchange within 14 days of receiving your item to initiate a return. In order to return a product you must be granted an RMA (Return Merchandise Authorization) number. To receive and RMA, log in, find your product in the “My Orders” section, and click on “Return Item” under the product you would like to return. This will direct you to our Return Dispute page. It is important that you include a detailed reason why you are requesting a return. Once approved, you will receive an RMA number within 72 hours. It is important that you follow the instructions listed in our Return Policy page or your return request may not be processed. RMA numbers cannot be extended or reissued.
When can I expect a refund for my return?
If your return request was accepted, you can expect to receive your refund within 10 days of the date that your item was successfully returned to the seller. Refunds are issued using the method of payment that you used to make your purchase.
If you receive an item that is not as described we will refund 100% of the purchase price plus any shipping costs you may have incurred.
Shipping & handling is non-refundable for any item which is returned as described on the product’s listing.
Re-stocking fees are determined by the seller. Information on whether returns will be accepted or if there will be re-stocking fees will be displayed on the lower portion of the Product Detail page.
No. All refused packages are subject to refusal fees. Domestic orders will not be refunded shipping & handling fees. International orders will be assessed a 25% refusal fee. We suggest that you accept the package and contact Customer Service to set up an RMA number.
To ship to an alternate address you will need to provide Address Verification information (AVS). You may do so by contacting Customer Service at 800-489-4844.
Unfortunately for insurance purposes, we are unable to re-route order while in transit. Once the first delivery attempt is made, you may contact the Delivery Company and reference your tracking information to make the necessary arrangements to have your order delivered to an alternate address.
If your order has been shipped recently, it probably has not received its first destination scan. It may also be that the shipping company has not updated the information on their site. Please contact Customer Service if you do not receive your order after the estimated delivery time frame.
We apologize if your order does not arrive within the estimated delivery time frame. Tracking information is provided to confirm delivery status for most orders. You can track your order by using the information provided in your shipping confirmation email.
If your order was shipped via FedEx International Mail Service, it typically takes 3-4 weeks to be delivered. If you do not receive your order after the estimated delivery time frame please contact Customer Service.
I paid for 2 orders on the same day; will they be shipped together?
Orders are shipped individually if items are purchased from different sellers. If your items are bought from the same seller they may or may not be shipped together.
Yes, please be advised that you are responsible for customs fees and duties on all packages shipped outside of the United States. Please consult your local customs laws for duties, regulations, and restrictions.
ZeeXchange is not responsible for reimbursement of duties & taxes. However, you may request a form from your customs office for reimbursement. Please consult your local customs laws for duties, regulations, and restrictions.
If your order was shipped via FedEx International Mail Service, your package is first shipped to a mail sorting facility in Newark, NJ and then delivered to you by your local postal carrier.
