What is your return policy?
As our customer, we believe you should feel confident about your purchase. Member-sold items are backed by our ZX Protection. If you receive an item that is not as described, we will refund 100% of the purchase price plus any shipping costs you may have incurred.
· All returns must be made within 14 days from the date of receipt of package.
· We offer a 100% money-back guarantee if the item is not as described.
For items purchased from other sellers, please view their return policy on their product page. Also, a seller’s return or restocking fee will vary based on their individual
return policy. Please pay specific attention to their "Return Information" at the bottom of every product details page.
How do I return an item?
You must contact ZeeXchange within 14 days of receiving your item to initiate a return. In order to return a product you must be granted an RMA (Return Merchandise Authorization) number. To receive and RMA, log in, find your product in the “My Orders” section, and click on “Return Item” under the product you would like to return. This will direct you to our Return Dispute page. It is important that you include a detailed reason why you are requesting a return. Once approved, you will receive an RMA number within 72 hours. It is important that you follow the instructions listed in our Return Policy page or your return request may not be processed. RMA numbers cannot be extended or reissued.
When can I expect a refund for my return?
If your return request was accepted, you can expect to receive your refund within 10 days of the date that your item was successfully returned to the seller. Refunds are issued using the method of payment that you used to make your purchase.
If you receive an item that is not as described we will refund 100% of the purchase price plus any shipping costs you may have incurred.
Shipping & handling is non-refundable for any item which is returned as described on the product’s listing.
Re-stocking fees are determined by the seller. Information on whether returns will be accepted or if there will be re-stocking fees will be displayed on the lower portion of the Product Detail page.
