I want to cancel my order but it has already shipped. Can I just refuse the package when it arrives?
No. All refused packages are subject to refusal fees. Domestic orders will not be refunded shipping & handling fees. International orders will be assessed a 25% refusal fee. We suggest that you accept the package and contact Customer Service to set up an RMA number.
To ship to an alternate address you will need to provide Address Verification information (AVS). You may do so by contacting Customer Service at 800-489-4844.
Unfortunately for insurance purposes, we are unable to re-route order while in transit. Once the first delivery attempt is made, you may contact the Delivery Company and reference your tracking information to make the necessary arrangements to have your order delivered to an alternate address.
If your order has been shipped recently, it probably has not received its first destination scan. It may also be that the shipping company has not updated the information on their site. Please contact Customer Service if you do not receive your order after the estimated delivery time frame.
We apologize if your order does not arrive within the estimated delivery time frame. Tracking information is provided to confirm delivery status for most orders. You can track your order by using the information provided in your shipping confirmation email.
If your order was shipped via FedEx International Mail Service, it typically takes 3-4 weeks to be delivered. If you do not receive your order after the estimated delivery time frame please contact Customer Service.
I paid for 2 orders on the same day; will they be shipped together?
Orders are shipped individually if items are purchased from different sellers. If your items are bought from the same seller they may or may not be shipped together.
Yes, please be advised that you are responsible for customs fees and duties on all packages shipped outside of the United States. Please consult your local customs laws for duties, regulations, and restrictions.
ZeeXchange is not responsible for reimbursement of duties & taxes. However, you may request a form from your customs office for reimbursement. Please consult your local customs laws for duties, regulations, and restrictions.
If your order was shipped via FedEx International Mail Service, your package is first shipped to a mail sorting facility in Newark, NJ and then delivered to you by your local postal carrier.
